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Terms & Conditions

Terms & Conditions

Effective Date: July 30, 2026

Welcome to The Bookings Suite. These Terms & Conditions (“Terms”) govern your access to and use of The Bookings Suite mobile application, website, and related services. By accessing or using The Bookings Suite, you agree to these Terms.

1. Acceptance of Terms

By creating an account or using The Bookings Suite, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use the app or website.

The Bookings Suite is a mobile booking platform operated by JCM Capital Enterprise.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use The Bookings Suite.

3. User Accounts

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information.
  • Keep your login credentials secure.
  • Be responsible for all activities conducted under your account.
  • Notify us immediately if you believe your account has been accessed without authorization.
4. Booking Services

The Bookings Suite enables users to discover businesses and schedule appointments with participating service providers.

By making a booking, you agree to:

  • Provide accurate booking information.
  • Arrive on time for scheduled appointments.
  • Follow the policies of the selected service provider.

All bookings are subject to provider availability.

5. Cancellations and Rescheduling

Appointments may be cancelled or rescheduled according to the policies of the selected service provider.

Some providers may charge cancellation fees or impose restrictions. The Bookings Suite is not responsible for disputes relating to cancellations or refunds.

6. Payments

Some services may require payment through supported payment providers.

  • The Bookings Suite does not store your payment card information unless explicitly stated.
  • Prices, taxes, and applicable fees are determined by the service provider.
  • Payment processing may be handled by third-party payment providers and may be subject to their terms and policies.
  • You are responsible for providing accurate payment information and completing any applicable payment obligations.
7. Subscriptions

If you purchase a subscription through Google Play or the Apple App Store:

  • Payments are processed by the respective app store.
  • Subscriptions automatically renew unless cancelled before the renewal date.
  • You may manage or cancel subscriptions through your Google Play or Apple App Store account.
  • Refunds are subject to the policies of Google Play or Apple.
8. Wallet, Credits, Rewards and Redemptions

The Bookings Suite may provide wallet, credit, reward, promotional, or redemption features.

Where available:

  • Wallet balances, credits, rewards, and other benefits may be associated with your The Bookings Suite account.
  • Credits or rewards may be earned, purchased, received, used, or redeemed according to the rules applicable to the relevant program.
  • Credits and rewards may be subject to limitations, eligibility requirements, expiration dates, or other restrictions communicated within the app.
  • Credits, rewards, and wallet balances may not be transferable, refundable, or exchangeable for cash unless expressly stated otherwise.
  • We may correct or adjust wallet balances, credits, rewards, or transaction records where necessary to address errors, fraud, unauthorized activity, or technical issues.
  • Any fraudulent, abusive, or unauthorized use of wallet, credit, reward, or redemption features may result in suspension or termination of your account and cancellation of affected credits or rewards.

When an account is deleted or terminated, any remaining credits, rewards, or wallet balances will be handled in accordance with the applicable program rules and applicable law.

9. Transactions

The Bookings Suite may maintain records of transactions associated with your account, including purchases, payments, refunds, wallet activity, credits, rewards, redemptions, adjustments, and other account-related transactions.

You agree to review transaction information and notify us promptly if you identify an unauthorized or incorrect transaction.

The Bookings Suite may investigate and correct transaction errors where reasonably necessary.

10. SMS & Mobile Communications

If you choose to provide your mobile phone number and explicitly opt in to receive SMS messages from The Bookings Suite, you agree to receive text messages related to your account and use of our services, including:

  • Appointment confirmations and reminders
  • Booking updates
  • Account notifications
  • Customer support communications
  • Promotional offers and marketing messages (only if you separately consent)

Message frequency may vary depending on your activity and preferences.

Message and data rates may apply according to your mobile carrier’s plan.

You can opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you opt in again.

For assistance, reply HELP to any SMS message or contact our support team.

Your consent to receive SMS messages is voluntary and is not required as a condition of purchasing any products or services.

Carriers are not liable for delayed or undelivered messages.

11. In-App Calls and Voice Communications

The Bookings Suite may provide in-app calling or voice communication features that allow users to communicate with businesses, service providers, support personnel, or other authorized users.

By using these features, you agree to:

  • Use calling features only for lawful and legitimate purposes.
  • Not harass, threaten, abuse, or impersonate another person.
  • Not use calling features to distribute spam, fraudulent communications, or unlawful content.
  • Comply with applicable laws relating to recording, monitoring, consent, and communications.

Calling functionality may rely on third-party communication service providers, including Twilio. Call availability may depend on network connectivity, device compatibility, third-party services, and other technical factors.

The Bookings Suite does not guarantee uninterrupted or error-free calling services.

Unless expressly stated within the app, The Bookings Suite does not represent that calls are recorded or stored.

12. AI Assistant

The Bookings Suite may provide an AI-powered assistant to help users with bookings, scheduling, questions, recommendations, communications, and other features available through the platform.

By using the AI Assistant, you acknowledge that:

  • AI-generated responses are generated automatically and may contain errors, omissions, or outdated information.
  • AI responses should be reviewed and independently verified where accuracy is important.
  • The AI Assistant should not be relied upon as a substitute for professional legal, medical, financial, or other professional advice.
  • You must not use the AI Assistant for unlawful, fraudulent, abusive, or harmful purposes.
  • Information submitted to the AI Assistant may be processed as necessary to provide the requested functionality and services.

The Bookings Suite does not guarantee that AI-generated information will always be accurate, complete, available, or suitable for your particular circumstances.

13. Calendar Access

The Bookings Suite may offer calendar-related features that allow users to add or manage appointments and bookings through a supported device or calendar service.

Where calendar access is requested:

  • You may be asked to grant permission to access your calendar.
  • Calendar access is subject to the permissions you provide.
  • You may deny or revoke calendar permissions through your device or account settings.
  • Calendar functionality may depend on the supported calendar service, device settings, and other technical requirements.

You are responsible for reviewing calendar permissions and ensuring that appointments and events are accurately maintained.

14. Location Services

The Bookings Suite may use location information, with your permission, to provide location-based features such as finding nearby businesses or services, displaying business locations, improving search results, providing navigation, or supporting booking-related functionality.

You may disable location permissions through your device settings. Certain features may not function properly if location access is disabled.

You are responsible for ensuring that location permissions on your device are configured according to your preferences.

15. Chat and Messaging

The Bookings Suite may provide chat and messaging features that allow users to communicate with businesses, service providers, customer support, or other authorized users.

You agree that you will not use chat or messaging features to:

  • Harass, threaten, abuse, or intimidate another person.
  • Send spam or unsolicited communications.
  • Impersonate another individual or business.
  • Share unlawful, fraudulent, or harmful content.
  • Attempt to obtain another person’s private or confidential information.
  • Send malicious software, links, or other harmful material.
  • Use the messaging system for any unlawful or unauthorized purpose.

You are responsible for the content of messages and other communications you send through the platform.

The Bookings Suite may restrict, remove, or suspend messaging functionality where necessary to protect users, businesses, the platform, or to enforce these Terms.

16. Reviews and Ratings

Users may submit reviews and ratings based on genuine experiences.

You agree not to post:

  • False or misleading information.
  • Offensive, abusive, or defamatory content.
  • Illegal or harmful material.
  • Content intended to manipulate ratings or reviews.

We reserve the right to remove content that violates these Terms.

17. Business Providers

Business owners are responsible for:

  • Keeping service information accurate.
  • Maintaining working hours and availability.
  • Providing services as described.

The Bookings Suite is not responsible for the quality, safety, or outcome of services provided by businesses.

18. Acceptable Use

You agree not to:

  • Use the app for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the platform.
  • Impersonate another individual or business.
  • Abuse wallet, credit, reward, transaction, or redemption features.
  • Misuse calling, chat, messaging, or AI features.
  • Attempt to manipulate bookings, reviews, ratings, credits, rewards, or transactions.
  • Use the platform to commit fraud or facilitate unlawful activity.

Violation of these Terms may result in suspension or termination of your account.

19. Intellectual Property

All content, trademarks, logos, graphics, software, and other materials available through The Bookings Suite are owned by The Bookings Suite or its licensors and are protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works without prior written permission.

20. Third-Party Services

The Bookings Suite may integrate with or rely upon third-party services to provide certain features, including payment processing, communications, voice calling, AI functionality, calendar integration, analytics, hosting, authentication, and other services.

Third-party services may have their own terms, conditions, and privacy policies. Your use of third-party services may be subject to those terms.

The Bookings Suite is not responsible for the availability, security, functionality, or policies of third-party services outside our reasonable control.

21. Limitation of Liability

The Bookings Suite provides a platform connecting customers with independent service providers.

We are not responsible for:

  • Quality of services.
  • Missed appointments.
  • Provider cancellations.
  • Delays.
  • Disputes between customers and businesses.
  • Errors or limitations in third-party services.
  • Interruptions to calling, messaging, AI, calendar, location, payment, or other platform features.
  • Any indirect, incidental, or consequential damages arising from the use of the platform.

To the extent permitted by applicable law, you use the platform and its features at your own risk.

22. Account Suspension and Termination

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms.
  • Engage in fraudulent or unlawful activities.
  • Misuse the platform.
  • Harm other users or businesses.
  • Abuse or manipulate wallet, credit, reward, transaction, or redemption features.
  • Use the platform in a manner that may compromise the security or operation of the service.

You may request deletion of your account in accordance with our account deletion procedures.

23. Privacy

Your use of The Bookings Suite is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect your personal information.

Our Privacy Policy also provides information about data associated with features such as:

  • In-app calls and voice communications.
  • AI Assistant interactions.
  • Wallets, credits, rewards, and transactions.
  • Calendar access.
  • Location services.
  • Chat and messaging.
  • Account and booking information.
24. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted within the app or on our website. Continued use of The Bookings Suite after changes become effective constitutes acceptance of the revised Terms.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where The Bookings Suite operates, unless otherwise required by applicable law.

26. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

The Bookings Suite Support
Email: support@thebookingsuiteapp.com